Refund and cancellation policy

Last updated October 26, 2026

Free trial

Every new workspace gets a 14-day free trial. You aren’t charged during the trial. If you subscribe before it ends, your first charge happens when the trial ends.

Cancelling

Cancel any time in Settings, Plan and billing, by choosing Manage billing. No phone call or email is needed.
Your cancellation takes effect at the end of the current monthly billing period. You keep full access until then and aren’t charged again.
Account admins can cancel. Other team members can ask an admin.
After your subscription ends, the workspace stays recoverable for 29 days, then it and its data are permanently deleted. Export anything you want to keep before then.

Changing plans

You can upgrade or downgrade in the same place. Changes are prorated: an upgrade adds the difference for the rest of the current period to your next invoice, and a downgrade leaves a credit that applies to your next invoices.

Refunds

Monthly fees are non-refundable, and we don’t refund partial months after you cancel.
If you were charged in error, such as a duplicate charge or a charge after you cancelled, we refund it in full.
If an outage or a feature we removed stopped you from using Trakinit for a substantial part of a billing period, we will consider a refund or credit for that period.

To request a refund, email support@trakinit.com from your account email within 30 days of the charge, with your workspace name and the charge date. We reply within 5 business days. Approved refunds go back to the original payment method and usually arrive within 5–10 business days.

Launch pricing

Launch sale prices apply for the first 12 months of a subscription, then the regular price for your plan applies. Cancelling and resubscribing doesn’t restart the sale period once the sale has ended.